Just called Sirius to cancel. Their new work-around to avoid?

**Onehourphoto** · 01-25-2013, 09:58 AM

Just called Sirius to cancel my subscription.

After being on hold for 15 minutes, a representative finally picked up.

After a few minutes of her trying to locate my account number due to "her computer system not working", she asked me to call back later in "a few hours" so I can talk with another person who hopefully can help me. Yeah right.

**Dainty Jainty** · 01-25-2013, 10:00 AM

Call back. If you get the same response, tell the person you want to be transferred to a manager.. NOW. The agent will then magically be able to access your info.

**killallposers** · 01-25-2013, 10:13 AM

you should call with some standard question about your account without indicating you want to cancel. once they've pulled your account up, then say you'd like to cancel.

**Snotty** · 01-25-2013, 10:15 AM

Oh, I thought you typed "Reach Around"...........

**killallposers** · 01-25-2013, 10:17 AM

Originally Posted by Snotty

Oh, I thought you typed "Reach Around"...........

soon they'll start offering those if you don't cancel.

**jameslanza** · 01-25-2013, 10:19 AM

sounds like aol customer service

**gail ha chu** · 01-25-2013, 12:01 PM

I called last week to cancel because my radio no longer works and I was connected immediately. The representative was very professional and very helpful.

**itpdude** · 01-25-2013, 01:08 PM

Sirius reps are all over the place. There are a couple really good ones but I reckon they get fed up with the company and find better jobs, thus leaving Sirius with a greater concentration of shitty reps.

**Hateman** · 01-25-2013, 01:12 PM

Wow! That's really low that they are pulling this shit now!

**the Artie Chair** · 01-25-2013, 01:48 PM

Originally Posted by gail ha chu

I called last week to cancel because my radio no longer works and I was connected immediately. The representative was very professional and very helpful.

How the hell were you able to understand your rep? Whenever I had to call (before I cancelled) I had some Fillipino who sounded like me trying to read Spanish cue cards.

**Double Blizz** · 01-25-2013, 01:50 PM

I wonder how long before this train wreck goes under? I say 3 years.

**gail ha chu** · 01-25-2013, 02:59 PM

Originally Posted by the Artie Chair

How the hell were you able to understand your rep? Whenever I had to call (before I cancelled) I had some Fillipino who sounded like me trying to read Spanish cue cards.

The woman I spoke with spoke perfect English and didn't not have an accent. She had to have been american and living in the U.S.

**AngryWhite** · 01-25-2013, 06:00 PM

sim cards are the answer

**Bubbleguts420** · 01-25-2013, 07:41 PM

Originally Posted by gail ha chu

The woman I spoke with spoke perfect English and didn't not have an accent. She had to have been american and living in the U.S.

Probably working from home too..

**booybob** · 01-25-2013, 07:51 PM

They called me two weeks ago to renew and I told them to cancel, my subscription is still on and they call me twice a day and I don't pick up. I wonder how long my freebie will last??

**Mr Vengeance** · 01-25-2013, 07:54 PM

Actually, when I cancelled over two years ago, the person I got spoke great English and other than offering me a few months free, just asked me why I was canceling? When I told him because I got Sirius for Howie and his show and channels suck shit, he just sort of chuckled and put through my request.

**Time Bandit** · 01-25-2013, 08:28 PM

the time warner guy wouldn't cancel me til I answered his questions on why I wanted to cancel..I never answered the ass..finally had to hang up call again and could cancel after a smaller struggle

**Time Bandit** · 01-25-2013, 08:29 PM

Originally Posted by Mr Vengeance

Actually, when I cancelled over two years ago, the person I got spoke great English and other than offering me a few months free, just asked me why I was canceling? When I told him because I got Sirius for Howie and his show and channels suck shit, he just sort of chuckled and put through my request.

he was probably thinking "what took you so long"

**Bob Loblaw** · 01-25-2013, 08:56 PM

Originally Posted by the Artie Chair

How the hell were you able to understand your rep? Whenever I had to call (before I cancelled) I had some Fillipino who sounded like me trying to read Spanish cue cards.

I've noticed that many places now are bringing their call centers back to the US and make a point of telling you. I called my credit card company yesterday and she said "Hi this is so and so. I'm here in Dallas Texas, how can I help you?" It's so awesome when you don't have to listen closely to figure out what the fuck they are saying.