He claims he's "helping" them. Says that while his words may sting, they are meant to help the person. But when a critic takes it to Howard, he gets upset and vilifies them. His go to comeback seems to be "Oh yeah, well how much do you make?", or "Well what do you do - I'm sure you don't even have a job".
He told LisaG that no one is buying her book, and claims those words are meant to help her. He's always busting Garys balls, and says that he just being truthful and helpful. yet, when one caller gets through with some criticism, or a journalist writes something that bristles Howard, they're considered garbage.